After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. Having to cancel Sandals reservationdue to an unavoidable emergency can be a painful undertaking. Click Cancel. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. All flights are non-smoking. You can reach customer service by phone, live chat, or email. If all else fails, contact Sandals directly as you made your original reservation wtih them. If you purchased your tickets online as a guest . the new person accepts the transfer and that person agrees to comply with the Terms; The new person must satisfy all the conditions applicable to the holiday (as specified by us); and. Thank you. Good luck!!!! Sandals Resorts is a chain of all-inclusive resorts for couples in the Caribbean. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. This in turn may make it difficult for you to book other airline tickets. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Insurance premiums are NON-REFUNDABLE. Then, youll be able to speak with the chef upon arrival and work out all the details. Sandals means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA, trading as Sandals UK, or Beaches UK; Unavoidable and extraordinary circumstance \means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, which could include: warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking confirmation; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; Websitemeans the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). We advertise a large number of holidays and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. Schroeder thought so, but that seems unlikely. Many airlines offer online check-in via their website. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. You can exchange your reservation from Azure portal. Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). When searching for availability, please ensure you select Any London from the airport drop down and all options will display. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. Beaches. Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Please note such insurance policies do not have to be purchased via us or any third party we may recommend. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. 5 CURRENCY & CREDIT CARDS ABROAD: Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. These guidelines apply only to holders of UK Passports. 2247, Gros-Islet, Mailing Address: P.O. The customer service representatives can answer any questions about the resort or the guests stay. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. A. Call their customer service line to cancel your reservation. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Please note we will not reimburse any call charges to our helpdesk service which have been made from a mobile telephone. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. A package holiday is the combination of two or more travel services (i.e. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. We recommend calling Sandals customer service hotline if you need immediate assistance. You can reach the Sandals customer service team by calling 1-888-SANDALS. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. You'll be issued a temporary credit. We cannot accept any booking which is conditional upon special requests being met. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. 4.2 INSURANCE PREMIUMS ARE NON-REFUNDABLE. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. The phone number for Sandals Resorts is 1-888-726-3257. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. Can You Cancel Sandals Reservation and Get a Full Refund? The customer service phone number for Sandals Resorts is 1-888-726-3257. Here is the Sandals Resort Refund Policy: Although Sandals Resorts allows short notice cancellation for all new bookings made before March 31, 2022, the refund process can be a tad unfair. Thanks. B. Where this is the case, we shall draw your attention to any differences. Holiday periods may be subject to additional cancellation charges. If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. However, we recommend you check your final flight times on the day of departure. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. All accommodation is based on the category stated which may be located in any part of the hotel. Please notify us as soon as possible in writing and by phone if there is something that you need to correct or if you dont receive a booking confirmation within 24 hours of making your booking. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. To change the reservation, select Modify and then the reservation details page will appear. We are reliant upon information received from the hotels and the details provided by them. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. A customer service representative will then join the chat and help you with whatever you need. You, any member of your party, or any person acting for you must not make false or exaggerated claims. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by reconfirming your flight using the manage my booking facility available with the relevant airline, 24 hours before departure. City, Country, Region Search Use My Location Change store Back to store list. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. One of our representatives will be glad to assist you. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. 1. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. We will normally verify prices at the time of booking. Is Adventures by Disney Australia Worth It? If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. or see www.caa.co.uk Referring Your Complaint to the CAA. This guidance is useful to customers who are concerned about travelling to the destination in question. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. The best way to contact Sandals is to call them directly. We will acknowledge your complaint within 14 days and provide a full response within 28 days. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. Failing to follow the proper procedure could see you lose your hard-earned money. Special facilities can be requested but may not be guaranteed. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. This includes any disappointment, distress, inconvenience or effect on any other arrangements. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . Local tours and services may be affected by the weather. add nights, adding rooms, additional persons), there is no charge. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. more. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. It is your responsibility to ensure that you are adequately insured. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. In that case, they might refer to the cancellation deadlines and act accordingly. All bookings for Awa Seaside Butler Bungalow with Private Pool at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Holiday periods may be subject to additional cancellation charges. Full details will be provided locally. Refundable. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Cancellation fees may apply in certain situations. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law. The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and covers our administrative and management costs of cancelling your holiday and the costs we have to pay to the suppliers. You must not act in a fraudulent manner regarding any reported illnesses. Please check with us if you are unsure at the time of booking. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). Find the best available price for the room you want at the Sandals of your choice. Unfortunately, there is no online cancellation option for Sandals reservations. Before participating in any watersports activity, the Guest will be required to SIGN AND ASSENT to the. Occasionally, we have to make major changes to your holiday with us. You Also Get Protection For: . We withhold the right to cancel or block your holiday payment without prior notice if: If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Any other revisions to the booking (i.e. At DoNotPay, we've simplified the process of canceling your Sandalsreservation and generating a reliable paper trail with a few clicks of a button. You can also call Sandals customer service hotline at 1-888-SANDALS and speak with someone immediately. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. 4 CREDIT CARD PAYMENT:We accept payment by credit card. Pay for Wedding If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. And those who cancel less than four days . ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Please ask us for codeshare details at the time of booking. DoNotPay is dedicated to helping the average consumer stand up for their rights against large corporations. Payments must be authorised by the cardholder named in the holiday booking. 5 years ago Save Yes, it's the same company. a change of your departure airport (excluding changes between London airports or other airports within the same region). Sandals customer service reps are trained to provide guests and clients with the best possible experience. Quantity. Both found the booking in question. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Limited-Time Online Offer: 30,000 Bonus Points. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. Many cities and hotels change and develop constantly. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Well take care of the rest while youre here. A. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process.
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