Wong believes Aritzias first big turning point was the decision in the 1990s to create multiple in-house brands aimed at different demographics, creating an assortment of fashion apparel to appeal to mum, grandma and daughter, as she once described it. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. And while our business is exceptionally good and continues to be exceptionally good, we are, as I said, monitoring very closely for any signs. I also just wanted to ask a quick question, hopefully about these flagships that you've announced. In terms of pricing and what we're seeing out there with inflation, we're getting this question a lot. So if you could just talk a little bit about some of the attributes that you think should help Aritzia weather this rocky period? Get Jennifer Wong's email address (j*****@aritzia.com) and phone number (604-805-..) at RocketReach. So we started, in Q3, spending significantly on expedited freight last year. We still see the U.S. as there's a lot of white space there and ensuring that we continue to build the foundation for getting famous and propelling our brand and providing that exceptional client service that we are known for, that's what will keep us in the game, so to speak. That said, we are cognizant of sort of some potentially pending inflationary effects that are going to affect everybody and how much that affects us is yet to be seen, but we are cognizant of that. Our earnings release, the related financial statements and the MD&A are available on SEDAR as well as the Investor Relations section of our website at aritzia.com. Okay. With that, Shah, please open up the line for questions. Jennifer Wong: Chief Executive Officer of Aritzia: Director; Corporate Governance Documents. Its famous neighbours include fashion industry powerhouses like Prada, H&M and Bloomingdales. Right, she says, punctuating each word. Potentially air freight prices could come down or expedited freight costs. When this store reopened in May, a two-hour lineup of shopping-starved women snaked around the block, held at bay by a crew of masked staff armed with disinfectant bottles. And Petrie warns an overreliance on influencers could put Aritzias image at risk. Our buyers started to recognize that there were opportunities in the marketplace that they werent finding with these third-party brands, she notes, adding that at the time, only five per cent of all stock were in-house brands. The Aritzia store at the McArthurGlen Designer Outlet Vancouver mall opened in mid-2020 | Rob Kruyt, Rob Shaw: Eby selects Penny Ballem as his special adviser on health, Eby announces $90M jobs fund to boost BC forestry economy, Inside Vancouver Mayor Ken Sims first six weeks in office, B.C. That was probably two weeks ago and asked if we had, and I was quite political in my response because we had not seen any decreases in our sales and our customer activity whatsoever. Hill works closely with an in-house team of architects and designers to curate everything from fixtures to artwork to music. But in the scheme of our growth, it's really going to come down to The United States. Turning to our outlook. Thank you. We learn, we refine, we continue to make changes, Wong shares. From there she was promoted to vice-president of support operations, and in January 2007, to chief operating officer. So that's why we're planning on seeing the most pressure in Q2. For updates about shows in Sydney and Perth, please sign up to Jennifer's e-newsletter . For one, having control over its supply chain gave the retailer the ability to essentially stop the presses on some inventory orders for spring and summer. (Super World LA is slated to open later this year.). Our team did a remarkable job this quarter. And I think we've held firm in saying that we are -- we see no need at this time to increase or change our pricing. A similar willingness to stick to convictions propelled Aritzias move into the U.S. Every Canadian business that went stateside retreated with their tail between their legswhat makes you guys any different? she recalls advisers asking the team. But we actually think as business and demand peels off due to interest rate increases and things like that, that we actually think that, that inflationary pressure might actually ease itself. [Operator Instructions] The first question is from Mark Petrie with CIBC. The company was formerly known as Aritzia Capital Corporation and changed its name to Aritzia Inc. in August 2016. Really nice to see the strong momentum and the strong demand continuing. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. Over time, the collection grew to more than a dozen brands, some featured in standalone boutiques. . Jennifer has 1 job listed on their profile. A Vancouver native, she had planned to pursue finance upon graduating, but Aritzias CEO, Brian Hill, had other ideas. The next question is from Meaghen Annett with TD Securities. But whether we're going to sell it now or not, that has not -- is yet to be included. Wong has been president and COO at Aritzia. It's a journey through our experience, it's not just something one-dimensional experience for them. And so rather than being sort of -- Todd, I can't remember what the numbers you just said, our sales were up around 70% and our inventory was up 20% or 30% or whatever those numbers were, we don't just want to get up to 70%. As Jennifer mentioned, we're going to be looking into the U.S. We're going to be looking into eCommerce. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. Please note that due primarily to the timing of expedited freight this year versus last year, for the remainder of the year, we expect higher pressure on gross profit margins in the second quarter and for that pressure to subside partially in the third quarter with the opportunity for gross profit margin in the fourth quarter to be slightly positive as we lap elevated freight costs in the back half of last year. The enviable position we are in today is a result of our proven long-term view of the business. Their tireless hard work, dedication and resilience is unmatched and is what delivered another exceptional quarter. Please note that remarks on this call may include our expectations, future plans and intentions that may constitute forward-looking statements. And so we're super excited. Ms. Wong embodies Aritzia's culture, championing the business and leadership philosophies. Not the Jennifer Wong you were looking for? In Q1, our retail business surpassed our expectations as it increased 101% from last year. So we're going to continue to push and open stores. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. The sustained momentum is reflective of the significant acceleration in our U.S. client base, which has doubled in the last 12 months as more clients discover and become loyal to the Aritzia brand. Wongs impressive advancement can be attributed to a potent combination of commitment, ambition and her innate business acumen; forget dollhouses, as a child Wong was more interested in playing business on her toy IBM typewriter. Thanks for that. We're under construction on. Around the time of the IPO, Wong recalls a TV commentator opining that there was nothing special about its business model; it was just a good executer. Some information may no longer be current. So the number one thing, as I said, creating the movement quarter-to-quarter is the variance in expedited freight spend timing last year compared to this year. At first glance it seems the boutique, which spans 10,000 square feet over two stories, resembles nothing of its originsthe small nook tucked inside the Hills of Kerrisdale department store in Vancouverbut there are two key components that havent changed since its humble beginnings: its distinctly Canadian vibe and the involvement of Jennifer Wong. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. And as we've mentioned in many calls and many Q&As, we're managing our supply chain costs and our product costs and all of the inflationary costs that we're seeing as tightly and as closely as possible. She was recognized as one of Canadas Top 40 Under 40 (2008). Thank you, Todd. We're monitoring it on a daily basis. Some information may no longer be current. Search. (Spoiler alert: Wong will be responsible for launching an e-commerce site later this year.). Where impact and internal change are concerned, its an ever-evolving process. SIGN UP FOR OUR THURSDAY NEWSLETTER Jennifer Wong is 49, she's been the President, Chief Operating Officer, Corporate Secretary, and Director of Aritzia since 2016. And so while it looks like a larger increase over the prior year right now, if you take out some of the in-transit that I talked about, we would be down to a 54% increase. Theyre not going to be sitting on obsolete inventory if they miss a season., Calibrating trends is not Wongs domain, she admits. Gross profit margin was 44.3% in the quarter, expanding 10 basis points from 44.2% last year. This is certainly a time for everybody to listen and learn, and take action as a result of that. And we've seen less of a response -- we've seen less of a dip in our sales prior to going off price, and we've actually seen less of a pickup since we've been off price. Please go ahead. In addition, our retail revenue in the first quarter was $288 million, an increase of 101%. It is not the customer experience we want to in the elevated Everyday Luxury experience, we want to translate to our customers. So part of the product expansion, some of these initiatives may be eCommerce only and there's a lot of pure plays out there doing incredible business without any stores. The continued momentum in the United States drove net revenue of $207 million in the quarter, an increase of 81% from last year. Leisurewear is selling a lot more.. Hundreds of retail employees re-ceived remote training on the concierge platform, its live-chat features and email marketing. In Q1, we formed our Environmental and Social Board Committee to oversee how we can continue to accelerate the positive impact we are making through our operations, policies, programs and initiatives. In Q1, we were lapping two months of closures versus one month in Q2. Aritzia Inc. was founded in 1984 and is headquartered in Vancouver, Canada. Related products. Sorry, Mark. It 38 years at the helm of the clothing chain, the founder of Aritzia steps down as CEO. The Its fourth-quarter profit jumped113per cent, compared to a year ago, to$34.2 million. Aritzia's Jennifer Wong built a fashion empire by leading with style - and plenty of substance In a retail landscape littered with flameouts, Aritzia has managed to stand apart, thanks in no. The company's fourth-quarternet revenue increased by66.1 per cent, compared to the same quarter a year ago, to $444.3 million. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. But it was the decision to vertically integrate in the 1990s that, she says, led to the brands high retention rate. So where we land, we don't know at this point in time. I'm Leeza (she/her). I mean I think that's a multimillion-dollar question. Prior to her current role, Ms. Wong was named our chief operating officer in 2007 where she created and led our executive committee as its chair. So we're seeing it as an opportunity. I mean, our eCommerce channel, where we're doing more business in eCommerce now than we were at Aritzia when we went public five years ago. And even our largest stores can only hold 50% of our product at this point in time. I have never worked as hard, she says. This improvement was achieved primarily from leverage on occupancy and warehousing costs that was amplified as we lapped the boutique closures from last year. If you have an ad-blocker enabled you may be blocked from proceeding. All rights reserved. I just sort of -- lots of great ground you've covered so far. What could change? Our boutiques and the progress we made on our geographic expansion drove our exceptional performance and U.S. growth. In the past Ms. Wong was Senior Research Analyst at DJ Carmichael Pty Ltd. Ms. Wong received an undergraduate degree from the University of British Columbia. Combination of our geographic expansion and beautiful product collections continued to fuel our brand awareness and client acquisition. The launches have gone extremely well. I think last year -- throughout the entire year, we were chasing -- our inventory levels were between 20% and 30% up over the prior year, but our sales were up 75%. Thanks so much for that color. That is why we are thrilled to announce our next global flagship on Michigan Avenue, Chicago's Magnificent Mile. Get Contact Info for All Departments. on: function(evt, cb) { Jennifer L. Wong, MD. The size of Michigan is related to the success of our larger stores in Canada and the U.S. We have a 20,000 square foot store in Toronto that's exceeding our expectations. And Todd, you gave some commentary around sort of the cadence of pressure as the year unfolds or the rest of the year unfolds. Having spent her entire career at the retailer, she led many of the inconspicuous but essential initiatives that proved so crucial at the start the crisis, from establishing a robust technological infrastructure that enabled the companys e-commerce platform to respond to the sudden demand spike, to developing a centralized distribution system that helped the retailer manage its supply chain while others struggled. He estimates about half its stock is proven sellers, accounting for about 80% of sales and keeping revenues stable year to year. Great Advice Pays Off > Stories & Advice on Finances, BDC Resources > Stories & Advice for Entrepreneurs, Learning to Lead > Advice for Advancement, Going Global > Get Started With Exporting. Or do you sort of start at the flagship and then go to eCommerce and then see how clients respond before offering it more broadly? Please go ahead. Aritzia Inc., together with its subsidiaries, designs and sells apparels and accessories for women in North America. Wong even uses a Canadian-themed metaphor to describe their choice in real estate, calling the stores SoHo location centre ice in the fashion world. The boutique boasts rustic wood panels and vintage chandeliers giving it a cabin-chic feeling, while the extremely helpful retail staff oozes with a friendliness thats purely Canadianbecause many of them are. I am truly privileged to have the opportunity to lead them. We have the answers for you. But we're pretty confident that we're going to end up in a pretty good place here. Ms. Wong was 18 years old at the time and studying commerce at the University of. We've seen that register quite a bit now and come roaring back for us. Aritzia Inc. was founded in 1984 and is headquartered in Vancouver, Canada.. So we're pretty excited about the next few years of these flagships. I don't know if the boutiques themselves and the quantity is changing. From there, she moved through human resources, legal, finance, marketing and technology, and was named COO in 2007. Please send e-mails to the following: Brian Hill, Chief Executive Officer, at [email protected] Jennifer Wong, President & Chief Operating Officer, at [email protected] Then fill out the form below to urge other Aritzia executives to end all alpaca fleece sales immediately. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. But -- so we see some growth there. This enabled us to capitalize on the vast majority of our client demand, grow wallet share and deliver exceptional results. Join us in celebrating our newly appointed Chief Executive Officer, Jennifer Wong.. Aritzia is a woman-powered business, with 80% of our leadership positions being held by women. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. In Q1, we advanced our channel reporting as well. Aritzia employs 4,617 employees. We're not even convinced at this point in time, we're going to offer intimates and swim in our stores. The only thing we've seen changing is the product they're purchasing based on the sort of changing face in realities of COVID and opening things up and travel and things. Find contact information for Aritzia. ", He lauded Wong, and said, "our tremendous success is a result of Jennifer's contributions. While we're encouraged by the trends we're seeing in our data, we continue to remain vigilant as we monitor the ever-evolving macro backdrop. There's a Louis Vuitton flagship store in there.". Founded in 1984, Aritzia has locations across Canada and has recently expanded to the United States, with two new venues in Santa Clara, Calif., and Seattle. The end of bricks and mortar? Despite its strong navigation of the pandemic to date, Aritzia has been hit hard. I guess there's two, now Manhattan and now Chicago and they're substantially larger than the stores that you typically build. Aritzia CEO May 2022 Aritzia President & Chief Operating Officer Feb 2015 Aritzia COO 2007 Related Hubs There's always something going on, and I'm always on my BlackBerry. Good afternoon. We see there being flexibility and perhaps some opportunity in that. Product is at the center of everything that we do and ensuring we have the right product at the right place and at the right price, quite frankly, at the right time is key to everything that we do. She worked at the Robson Street location part-time, earning cash to buy clothes from the same store she adored for its hip designs. Please go ahead. It forecasts the countrys clothing sales will plunge 30% from 2019; the biggest previous one-year drop, in 2009, was 2.3%. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. There are 2 executives at Aritzia getting paid more, with Jed Paulson having the highest compensation of $2,449,610. Wong says what she values in life isnt that complicated or luxurious, its actually kind of simplebut not lacking for quality. A key reason Aritzia is in this enviable position is its president and chief operating officer, Jennifer Wong. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Five years ago, she also became president. So we were at an extremely low level last year. There are now 29 retail locations stateside; the first opened in Seattle in 2007. "I was working evenings and weekends to make some pocket change, and I always thought I'd go on to get a real job," Ms. Wong says with a laugh. And what scenarios would have to play out to see some of those programs return or gross margins go back to prior levels? And so that leverage that we saw from those stores in Q1 or the revenue that those stores then generated this year is coming off in Q2. Of course, Aritzia isnt the first Canadian fashion retailer to make tracks in the U.S. Find other Emails now. Presently, we're repositioning three in Toronto from sort of 4,000, 5,000 feet up to 15,000, 20,000 feet. There are 9 older and 1 younger executives at Aritzia. Wondering if it's jennifer@aritzia.com, jennifer.wong@aritzia.com, wong@aritzia.com, or jwong@aritzia.com? In 1985 Club Monaco moved south, but was eventually sold to the American company Ralph Lauren. Apr 19, 2011. canadastop40under40.com . These results are exceptional, demonstrating the strength of our business as we continue to drive ongoing momentum in the United States and Canada returns to full strength and all accomplished in spite of impacts from ongoing global supply chain disruptions and the challenging macro environment. Please go ahead. During the first months of the pandemic, Aritzias e-commerce revenue surged by more than 150% compared to fiscal 2020. Other celebrity sightings led to stock sellouts, which further fuelled the buzz. We analyzed everything left to right, top to bottom, Wong says. She became COO in 2007. 2022 Women of Influence. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. And then we want to not only catch up with that, but we're trying to get our inventory even higher to sort of alleviate the expedited freight, coupled with the ongoing rolling COVID closures and some of our supply chain as well. Sophie Grgoire Trudeau, Hailey Bieber and the supermodel Hadid sisters are other famous figures who gave Aritzia a social media boost. And I'm just curious like how much visibility do you have into those movements? "Those are really intelligent locations," Patterson said. Through this partnership, we will extend their analytics solution to our entire organization. The limitless opportunity to learn is what excites Wong about working at Aritzia. So just sort of curious what that means for the business? In 1987, U2's Social media is one of many vehicles, but in the fashion business, its an important one. When Meghan Markle, Duchess of Sussex (whose stylist has a connection to Aritzia), was photographed in a Wilfred Cocoon coat, Aritzia team made sure the world knew it, and the line sold out. Inventory was $299 million at the end of the first quarter, up 81% from last year. Picture by Aritzia Article content material. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Company Overview. We might be down 10% from the peak is what we're seeing. From Vancouver to New York City, Jennifer Wong, COO of Aritzia, is styled for success. So it's -- we feel extremely comfortable with where we're at right now. I oversee the finance department, so I'm exposed to all that, but I'm also exposed to the breadth of the business: there's HR, IT, logistics. Our sites are always set on the future. Vegan leather skirt. "My job is broader than banking and finances. For example, when she led her team in implementing the Enterprise Resource Planning system, she opted not to follow industry standards. Last updated: 1 January 2023 at 11:00am EST. And the product doesn't necessarily need to go to all -- through all channels. UDPATE 2: Jennifer Wong, president and COO of Aritizia has told BuzzFeed they are investigating the matter and will be conducting one-on-one meetings with the store's staff as well as. Find contact's direct phone number, email address, work history, and more. Just with the success on the very strong demand that you're having in the U.S. and with strong productivity from the new boutiques that you're building, is it changing your longer-term perspective on the U.S. market and just how big that could be for you and maybe the potential number of boutiques that you might open there over the long run? 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